Claims News

Lift Fall Injury Compensation Claim Resolved for Cardiff Care Worker

Posted on: January 4th, 2016

A lift fall injury compensation claim has been resolved for a care worker from Cardiff, who suffered life changing injuries in a workplace accident.

On 6th March 2012, Carol Conway (52) was working at the Pontcanna House Care Home in Cardiff as a care assistant. One of her duties that day involved taking 96-year-old resident May Lewis from her second floor bedroom to the ground floor for her breakfast.

As she had done many times before, Carol wheeled Mrs Lewis to the door of the lift and waited for it to arrive. When the bell rang to signify the arrival of the lift, Carol unlocked the lift door and reversed Mrs Lewis´ wheelchair to back her into the lift.

Unfortunately, due to a known fault, the lift platform had not arrived at the entrance and both Carol and Mrs Lewis fell 6.2 metres to the ground floor. Mrs Lewis died from her injuries, while Carol – who was knocked unconscious in the fall – broke her back, several ribs, and bones in her left foot and suffered a punctured lung.

An inquest into the accident found that the owners of the care home – Shirwan and Nasik Al-Mufti – had be advised that the lift was faulty and was not to be used except in an emergency. Nonetheless, they allowed staff at the care home to use an emergency access key that overrode the safety mechanism and enabled the door to be opened manually.

The owners were fined £75,000 by Cardiff Crown Court in August last year for breaches of health and safety regulations and ordered to pay £25,000 in costs after being prosecuted by the HSE. With liability for the accident proven, Carol made a lift fall injury compensation claim against Shirwan and Nasik Al-Mufti.

The lift fall injury compensation claim was settled by negotiation, with Carol receiving an undisclosed sum in excess of £50,000. “I was awarded compensation” Carol told her local newspaper after her lift fall injury compensation claim had been resolved, “but money will never change that terrible day. I think about it constantly. My heart goes out to May and her family. I am so sorry she died the way she did – it´s tragic”.